To work on preventing invoice fraud, Maventa supports functionality to report us receiving of suspected fraudulent invoices. Integrators can add the reporting functionality into their system to give the users an easy way to do reports in the context of the invoice handling.
The purpose of this user generated/crowd sourced fraud warning service is to gather early indications of possible fraudulent senders. If different receivers report the same company enough times, the company can be added to a warning list. When invoice is coming from a sender on the list, company can get notification of this for example through Detect service. It is important to note that this reporting functionality cannot be used to dispute the invoice or refuse payment of it. Report is not automatically forwarded to the invoice sender or the authorities.
By adding the “report fraud -button” as part of your integration you will give your users an opportunity to be part of collecting the data and helping in the efforts for fraud prevention. See here how to do it.
User starts the reporting by clicking “Report fraud” button
User is shown a text that explains the feature and helps them to understand the purpose of it
User is asked to select a reason for their report from preset categories. They can select one or many. Minimum one reason is required
User sees the summary of report and is asked to leave a contact email and optionally give more information about the case they are reporting.
You can decide whether or not the reporting is done step by step or all at once, how it best fits your system. In all cases take into account these couple of requirements
See the reporting information and status of the invoice, for example to show user if invoice has already been reported or get user report id required to delete report.
Allow user to delete report they have made, if they no longer suspect fraud or need to do changes to their report.